Get expert support with your Fibre connection.
on 13-06-2023 01:26 PM
Good afternoon
For the past week my speed has been around download 37 mb and is normally is about 52mb and around 13 mb and that is normally around 17mb uploading speed.
I have reset the router etc. but only for about 30 seconds
i did posted a other message awhile ago thinking it might be my router
also there nothing is connected via wifi and it is still slow,
hope you can help and my router is a Huawei-HG635
tested speed before posting this download 37mb
and upload 13mb
hope you can help
John
on 13-06-2023 02:53 PM
Thanks Karl hope new router helps
Thanks for all your help
Regards John
on 13-06-2023 02:49 PM
Hi
Sync has not improved after the new session.
I've a new router on the way to you, to see if this is hardware related.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
13-06-2023 02:43 PM - edited 13-06-2023 02:44 PM
Also screen grab from talk talk speed test
on 13-06-2023 02:38 PM
Karl i
just tried speed test 37mb download and 13mb upload
and that was after router was turned off for 30 mins
weird indeed
John
on 13-06-2023 01:57 PM
No Problem 🙂
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 13-06-2023 01:55 PM
Will do from now many thanks
Karl
on 13-06-2023 01:35 PM
Hi
tests are clear, but I can see a slight drop in the sync speed.
Can you power off the router for 30 minutes to reset the session, and we can see if the sync rate changes,
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.