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FIbre Support

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Slow Speed, High Ping and Jitter

lpowelllap
Conversation Starter
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Message 21 of 21

For quite a few days now my Fibre 65 has struggled, with speeds maxing out at around 30Mbps and often in single figures. Right now I’m at around 6Mbps download and 0.6Mbps upload!

 

I’ve also noticed from an Ookla speed test that the ping and jitter are both very high at around 300ms and over 100ms respectively. For a family with several people working from home and a lot of browsing/streaming going on, this is simply unsustainable and obviously not what I am paying for. Tried all the usual things like resetting the router etc. and while they have briefly helped, the problems have returned after a while. The router itself was only replaced a few months ago after a complete failure. This is driving us all mad - any help gratefully accepted!

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