Slow download speed

[Ben256]

About once a week my download speed drops to less than 5mbps, it stays like this until I restart my router. As soon as I restart the router the speed is back up to 60+mpbs.

This has only started in the last few months, I have never had this kind of problem before.

My router is several years old, could it be malfunctioning and in need of replacement? If so, could you please send me a new router.

Thanks.

[Debbie-TalkTalk]

Morning @Ben256 

That's great, I'm so glad to hear that the speed and WIFI has improved, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Ben256]

Hi Debbie,

Yes, thanks for sending a new one so quickly.

There must have been something wrong with the old, the new one is much better in terms of speed and WiFi strength.

[Debbie-TalkTalk]

Hi @Ben256 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @Ben256 

I'm really sorry to hear this.

I have ordered you a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with the new router.

Thanks

Debbie