Slow internet connection

[TerriL]

Hi

Over the last couple of weeks my Internet has been going really slow to all devices in the house. I have tried to raise the issue multiple times but am getting nowhere. I believe my router is the issue as the same thing happened 3 years ago and a new router fixed the problem.  Can I get a new router sent to me please?

[Debbie-TalkTalk]

Hi TerriL

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[TerriL]

Hi sorry took me ages to work out how to respond. Thank you the new router has fixed the issue.

Many thanks 😊 

[Debbie-TalkTalk]

Hi TerriL

Have you received the replacement router?

[Debbie-TalkTalk]

Hi TerriL

I'm sorry to hear this.

I've ordered you a replacement router and you should receive this within the next 24-48hrs.

Please let us know how you get on.

Thanks

Debbie

[ferguson]

Have you tried connecting at the test socket if you have one? Have you noticed any issues with your voice service? Subject to that, the supportvteam will respond as soon as they can when they are back online tomorrow.