Slower Speeds

[Nefarious]

Over the past week or so my speeds have continued to become slower and has now stabilized at the slower speeds which is below the minimum guarantied speed can anything be done to reset my line to sync to my normal speeds. 

Thanks. 

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for the update 🙂

Thanks

[Nefarious]

Morning, 

In one last attempt to fix this before requesting an engineer, I hard rebooted/factory reset the router and waited 30 minutes before connecting again and this seems to have done the trick and sync/download speeds so far have returned to the normal range. 

 Thanks for your help guys. 

[Chris-TalkTalk]

Hi Nefarious,

If the speed is low with two different routers when connected to the test socket then to investigate further we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details

Chris

[Nefarious]

Morning

Yes I have an alternative router but this is something that I have already tried as I was troubleshooting last week.

I have since noticed that my downstream is interleaved which can cause lower sync speeds, would a dlm reset be possible? 

Thanks 

[Michelle-TalkTalk]

Morning,

Ok, thank you for confirming. Do you have an alternative router that you could test with please? If not then we can send a replacement router for testing purposes to rule this out and also a router returns bag so that one of the routers can be returned.

Thanks

[Nefarious]

Hi, 

There is no noise on the line and yes we have a test socket which I'm currently connected too.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault, however I can see that the sync speed is varying and there are also re-connections on the line. Is there any noise on the voice service? Does your main socket have a test socket please?

Thanks

[Gliwmaeden2]

Try just switching off the router for a full 30 minutes. This may improve things when it starts a new session at the cabinet, @Nefarious.

Thereafter leave it switched on and staff may test your line first thing on Monday. They are not here today.