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FIbre Support

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Solid Amber light

Jackson32
Visitor
Private Message TalkTalk
Message 6 of 6

I’ve got a solid amber light. Restarted several times and reset  the router. 
When I try to connect it says the password is incorrect. 

Looks like according to previous posts the router may be faulty. Any ideas?

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5 REPLIES 5

Message 1 of 6

Excellent, thanks for letting me know.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Jackson32
Visitor
Private Message TalkTalk
Message 2 of 6

Hi Karl, new router has arrived and all is now fine. Thanks

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 6

Hi

 

I can see a router has been ordered for you yesterday.  Please let us know when this arrives, and if all is ok.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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justdontpanic
Chatterbox
Private Message TalkTalk
Message 4 of 6

have you tried login 192.168.1.1 then after entering your logon details, doing a factory reset? 

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KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 6

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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