Speed has halved since yesterday....

[5guitars]

Please help....!

My download speed had consistently been around 40-41mbps for ages and it has now dropped to just 21mbps. Nothing with the equipment inside the house has changed for at least the last 12 months.

Stephen.

[Anonymous]

Hi Stephen,

Thanks for trying this. I've run a test on your line now which hasn't detected a fault. Is there any noise on the voice service?

Michelle

[5guitars]

Hello again Michelle,

The download speed seemed to have improved from the 21mbps I was getting yesterday, to approx. 33mbps when I ran a test before following your suggestion to switch off my router.

After leaving it unplugged for 30 mins and restarting, a speed test a few minutes ago,  was still recording around 33mbps. Do you have any idea why (when nothing in the house has changed) it's dropped from a stable 40+ mbps until Monday when it was 21mbps and now to the current 33?

Regards,

Stephen.

[Anonymous]

Hello,

Thanks. Please let us know if there is no change in speeds.

Michelle

[5guitars]

Just followed your instructions and done that. Thanks!

[5guitars]

Thanks for that!

[Anonymous]

Morning,

I'm sorry to hear this. Could you try powering down the router for a full 30 minutes and then retest the speed again as this will reset the current session and can often increase the throughput speeds.

Thanks

Michelle

[Gliwmaeden2]

 The above is probably what was referred to, @5guitars.

[5guitars]

The talk talk test in 'My Connection' shows a speed of just 21mbps at present, when previously it was 41mbps. Is that what you mean Keith?

[KeithFrench]

If you log into whichever router you have, what speed is reported there? This is often in the initial dashboard area.