System reset due to kernel panic

[zedhower]

Hi

My Talk talk router keeps rebooting every few hours and has done for the past year or more.  I've never really investigated it myself. When I look in the router logs when it reboots it comes up with the error:

Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:

Could someone advise or update my firmware or whatever might resolve the issue.. Currently on firmware v1.05t

[Debbie-TalkTalk]

Hi Leslie

I'm so happy to hear this 🙂

Thanks for letting me know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Karl-TalkTalk]

Hi Leslie

Glad to hear that our Community has been able to help.

Regards,

Karl. 

[zedhower]

Hi Debbie,

Received the new router today and thoroughly pleased with the speedtest results, back up to 70+mbs!.

Thanks very much for all you help with this, much appreciated! I'll return the old router as soon as possible.  

Cheers Debbie - 10/10 for customer experience, I'm glad I've renewed my  contract with TalkTalk for another 2 years!

Kind Regards

Leslie

[Michelle-TalkTalk]

Morning,

Great thank you 🙂 We'll also check back in with you next week to see how you are getting on.

Michelle

[zedhower]

Hi Debbie,

Brilliant, thanks very much,  I'll let you know.

Kind Regards

Leslie

[Debbie-TalkTalk]

Hi Leslie

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

[zedhower]

Hi Debbie,

Yes please, could you send me a new router to see if it improves things, I'd appreciate that.

Kind Regards

Leslie Goodman

[Debbie-TalkTalk]

Hi Leslie

Thanks for your reply.

The throughput speed (speed tests) are always slightly less than the actual sync speed,

Would you like me to send a new router to see how the speed compares?

[zedhower]

Hi Debbie,

I've tested now with an ethernet cable and still only getting around 50mbs

I understand the minimum guaranteed speed for the line is 54mb, yet I what I don't understand is that I was getting at least 70mbs 2 weeks ago and had done for the past 2 years until I renewed my contract on the 23rd January?? (obviously the below is an average which is why it doesn't show it dropped suddenly on 23rd)

Kind Regards

Leslie Goodman

[Debbie-TalkTalk]

Morning zedhower

Thanks for updating your Community Profile 🙂

I've checked and the minimum guaranteed speed for your line is 54mb. Your line is currently in sync at 56.4mb, this is just over the predicted range for your line.

Was your speed test a wireless test?

[zedhower]

Hi Debbie,

Sure, I've added my account number to my profile in my bio.  I'm still only getting 50mbs today:

If you look in my talktalk download speed history I was getting over 70mbs a couple of weeks ago.

Do I need to pay extra money to increase my speed?

Kind regards

Leslie Goodman

[Debbie-TalkTalk]

Hi zedhower

I'm so glad to hear this 🙂

Could you also add your TalkTalk account number to the Private Notes section of your Community Profile, I can then take a look at the speed for you.

Thanks

[Gliwmaeden2]

Talktalk doesn't throttle speeds, @zedhower.

Staff will be back after the weekend to respond. 

[zedhower]

HI Debbie,

Great! That appears to have resolved the problem!

I have another issue though. Since I renewed by TalkTalk contract last tuesday 23rd January 2024, my broad speed has dropped from at least 67mbs that I was getting for the past 2 years(I usually had higher than 67 maybe in the 70s) to only 52mbs now.  That seems no coincidence.  Is my broadband being throttled in any way after my contract was renewed?  I need that fastest connection possible for my job and we don't yet have openreach full fibre or Virgin Fibre as an alternative? Can you advise me what has happened?

Kind Regards

Leslie

[Debbie-TalkTalk]

Hi Leslie

Thank you 🙂

I have made a change to your router firmware, please can you monitor the connection over the weekend and let us know how the connection compares.

Debbie

[zedhower]

Hi Debbie,

Thanks, I've added the name and the talktalk phone number on my personal information page on my profile

Kind Regards

Leslie

[Debbie-TalkTalk]

Hi zedhower

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then check your router firmware.

Thanks

Debbie