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on 19-04-2023 01:14 PM
We've had what was at the time, York Fibre, ever since it was available. At some point this switched over to Talk Talk and we've been with them ever since. I recently received an email saying that our contract has expired and (surprise surprise) the price is going up, but when we ring them we get told that the service is no longer available, and that we have to move to really a basic, crappy and expensive fibre service.
Has anyone else been through this, and how did you resolve it? I'm loathe to move to a different service, as we're really happy with what we have now.
on 19-04-2023 01:45 PM
Hi paimon9
UFO is being taken over by City fibre so you should be moved to that Product, which should match your current service.
What speeds are you on and what have you been offered?