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TalkTalk Sagemcom Hub - WiFi Issues

AldridgeAndy
Super Duper Contributor
Private Message TalkTalk
Message 132 of 132

Hi TalkTalk,

 

Hopefully you can help...

 

In March 2024 I updated my iPhone XR to an iPhone 15, since then my new iPhone keeps intermittently reporting "no internet connection" despite a full WiFi signal. A reboot of the router or the handset resolves the issue until it occurs again. All other devices connected via Wi-Fi continue to function as normal.

 

This is at both my own and my mums house that have the same model Sagemcom WiFi Hub.

 

At both locations with the Sagemcom WiFi Hub my car (Volvo AAOS) will not connect to the WiFi despite a strong signal.

 

My brother also has TalkTalk Internet but with Amazon Eero, my car connects fine there, and my iPhone's WiFi functions as expected, no intermittent reporting of "no internet connection".

 

Aside from buying an OpenReach VDSL2 modem and a set of Amazon Eero, are there any other options available to me?

 

iPhone is on IOS 17.5.1 but this issue existed with previous iOS versions since brought in March 2024. I've also disabled "Private WiFi Address" within iOS at locations with the Sagemcom router in case it was upsetting things. 

 

Volvo AAOS has recently had a big update from AAOS 11 to AAOS 12 and the issue persists.

 

Both Sagemcom Routers are on the latest version of Firmware.

 

Can you suggest a "next move" please?

 

Many thanks.

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131 REPLIES 131

Message 1 of 132

Best to start your own thread, @Rakeshj.

 

Please return to the message board and click on start a topic. 

 

Staff reply during the day, Monday to Friday. 

 

Also add your Talktalk phone number or account number and other essential details in Personal Information. Go via your avatar; settings; drop down menu..... complete the information, and scroll down to find the button to SAVE CHANGES. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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Rakeshj
Sightseer
Private Message TalkTalk
Message 2 of 132

Hi I am new user 

how to setup

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AldridgeAndy
Super Duper Contributor
Private Message TalkTalk
Message 3 of 132

@Deanosafc24  my WiFi Hub2's are both still working well, iPhones are not reporting any issues whatsoever at the moment they are running V174 Firmware.

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Message 4 of 132

Hi how’s your hub 2 been? Thx 

DMHALL
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Message 5 of 132
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Message 6 of 132

Yes, but still the 5364 model, that about 3 I have had 

DMHALL
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Message 7 of 132
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AldridgeAndy
Super Duper Contributor
Private Message TalkTalk
Message 8 of 132

Hub2's are still working well and still no return of "no internet access".

 

I'm not on GFast, so no external modem for me on VDSL2.

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Message 9 of 132

Hi, how’s your service been? Do you have a Openreach Modem aswell? 

DMHALL
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Message 10 of 132

Ah, my bad, sorry to have built your hopes up.  🙁

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Message 11 of 132

It’s still the 53 model 😡

DMHALL
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Message 12 of 132

Ah, your luck may be about to change, the Hub 2 is now the default router supplied by TalkTalk, so think positive!  🙂

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Message 13 of 132

I’d be so lucky 😡

DMHALL
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Message 14 of 132

Hi Deanosafc24

 

You should now receive the hub2 router.

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Message 15 of 132

See if this one is any good 😌 

DMHALL
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Message 16 of 132
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Message 17 of 132

Yes 👍 

DMHALL

Message 18 of 132

Hi Deanosafc24

 

Have you received a delivery notification for the router?

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Message 19 of 132

Sorry, I don't know. We advise that it can be 3-5 working days


Chris

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Message 20 of 132

Will it be dispatched later today? 

DMHALL
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