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on 18-06-2024 01:11 PM
Hi TalkTalk,
Hopefully you can help...
In March 2024 I updated my iPhone XR to an iPhone 15, since then my new iPhone keeps intermittently reporting "no internet connection" despite a full WiFi signal. A reboot of the router or the handset resolves the issue until it occurs again. All other devices connected via Wi-Fi continue to function as normal.
This is at both my own and my mums house that have the same model Sagemcom WiFi Hub.
At both locations with the Sagemcom WiFi Hub my car (Volvo AAOS) will not connect to the WiFi despite a strong signal.
My brother also has TalkTalk Internet but with Amazon Eero, my car connects fine there, and my iPhone's WiFi functions as expected, no intermittent reporting of "no internet connection".
Aside from buying an OpenReach VDSL2 modem and a set of Amazon Eero, are there any other options available to me?
iPhone is on IOS 17.5.1 but this issue existed with previous iOS versions since brought in March 2024. I've also disabled "Private WiFi Address" within iOS at locations with the Sagemcom router in case it was upsetting things.
Volvo AAOS has recently had a big update from AAOS 11 to AAOS 12 and the issue persists.
Both Sagemcom Routers are on the latest version of Firmware.
Can you suggest a "next move" please?
Many thanks.
on 11-10-2024 04:28 PM
Best to start your own thread, @Rakeshj.
Please return to the message board and click on start a topic.
Staff reply during the day, Monday to Friday.
Also add your Talktalk phone number or account number and other essential details in Personal Information. Go via your avatar; settings; drop down menu..... complete the information, and scroll down to find the button to SAVE CHANGES.
Staff reply during the day, Monday to Friday.
on 11-10-2024 04:19 PM
Hi I am new user
how to setup
on 01-10-2024 10:30 PM
@Deanosafc24 my WiFi Hub2's are both still working well, iPhones are not reporting any issues whatsoever at the moment they are running V174 Firmware.
on 01-10-2024 01:03 PM
Hi how’s your hub 2 been? Thx
on 30-09-2024 10:13 AM
on 30-09-2024 10:11 AM
Yes, but still the 5364 model, that about 3 I have had
on 30-09-2024 06:52 AM
on 29-09-2024 06:32 PM
Hub2's are still working well and still no return of "no internet access".
I'm not on GFast, so no external modem for me on VDSL2.
on 28-09-2024 08:59 PM
Hi, how’s your service been? Do you have a Openreach Modem aswell?
on 27-09-2024 04:55 PM
Ah, my bad, sorry to have built your hopes up. 🙁
on 27-09-2024 04:42 PM
It’s still the 53 model 😡
on 27-09-2024 04:11 PM
Ah, your luck may be about to change, the Hub 2 is now the default router supplied by TalkTalk, so think positive! 🙂
on 27-09-2024 04:04 PM
I’d be so lucky 😡
on 27-09-2024 02:05 PM
Hi Deanosafc24
You should now receive the hub2 router.
on 27-09-2024 02:03 PM
See if this one is any good 😌
on 27-09-2024 01:30 PM
Hi Deanosafc24
I'm so glad to hear this.
on 27-09-2024 01:28 PM
Yes 👍
on 27-09-2024 12:45 PM
Hi Deanosafc24
Have you received a delivery notification for the router?
on 24-09-2024 09:39 AM
Sorry, I don't know. We advise that it can be 3-5 working days
Chris
Chris, Community Team
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on 24-09-2024 09:37 AM
Will it be dispatched later today?