The Lights Aren’t On but Somebody Is Home

[Sutclifg]

My internet connection has suddenly dropped, my router currently has no lights showing. I have tested both the electrical power socket and the router power supply and both are working so presume that my router is faulty. I have attempted to contact support but apparently things don’t go wrong after 7pm on a Sunday. How do I arrange a replacement router please

[Debbie-TalkTalk]

Morning @Sutclifg 

That's great news. thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Sutclifg]

Hi Debbie, just to let you know the replacement router arrived this evening and everything is back up and running, many thanks for your help 😀

[Debbie-TalkTalk]

Hi @Sutclifg 

Thank you. You too 🙂

Debbie

[Sutclifg]

Thanks Debbie, appreciate the quick response & help, have a good day

[Debbie-TalkTalk]

Hi @Sutclifg 

I'm really sorry to hear this.

I've ordered you a replacement router and a returns bag. 

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie