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FIbre Support

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Timings

Lowenna
First Timer
Private Message TalkTalk

on ‎09-11-2024 12:05 AM

Message 7 of 7

Why does it take a week to move broadband to a new house?

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6 REPLIES 6

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Lowenna

on ‎11-11-2024 02:27 PM

Message 1 of 7

Hi Lowenna

 

The line has to be provisioned on our service by an engineer (minimum 10 days), Sadly its not, and has never been a plug in and play switch over. 

 

We do ask for at least 30 days notice to begin the homemove process

 

Sorry for any inconvenience caused. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Lowenna

on ‎09-11-2024 08:03 AM

Message 2 of 7

Well, Talktalk wouldn't necessarily know that, and they need a standardised process.

 

The fortnight is a minimum, and the maximum is 3 months. That is reasonable flexibility. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Lowenna
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎09-11-2024 12:30 AM

Message 3 of 7

Previous owner moved out a month ago…

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Lowenna

‎09-11-2024 12:27 AM - edited ‎09-11-2024 12:28 AM

Message 4 of 7

It's not to do with plugging in the router.

 

The previous owners / tenants will have had a service using the line running to at least the completion date.

 

There are several other players involved, each with notice to give.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Lowenna
First Timer
Private Message TalkTalk

on ‎09-11-2024 12:22 AM

Message 5 of 7

But why, I can unplug the router from my current house then plug it in in my new house…so why won’t it work? Can’t give 14 days notice when I only got a completion date for next week yesterday!

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-11-2024 12:15 AM

Message 6 of 7

It's normally a minimum 14 days' notice, @Lowenna.

 

https://community.talktalk.co.uk/t5/Articles/Home-move/ta-p/2205259

 

Possibly checks need to be made re availability, updating your account, etc. Not absolutely everything is automated ...!

 

Manual input and limited available man hours.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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