Trouble connecting TV to eero

[Jheot]

Hi,

I have a new eero router which is working fine and connect to all my devices. 

however, no matter what o do it won’t connect to my smart TV. 
the TV.  I’ve done the switched off at the plug truck, reset the TV and tried to connect from scratch but nothing. 
each time it says the following (see photo)

I have another TV which is the same TV in another room. This one connected fine? 

any suggestions? 

[Michelle-TalkTalk]

Thanks @KeithFrench 

Michelle

[KeithFrench]

From what I can glean @Michelle-TalkTalk the TV connects, or should do, to the eero via wireless.

@Jheot does the TV detect your wireless network of the eero? Does the TV support both the 2.4GHz and the 5GHz WiFi bands? I assume the TV should connect via the eero's username/password, rather than WPS or an app?

[Michelle-TalkTalk]

Morning,

@KeithFrench - have you ever come across this before?

Thanks

Michelle

[Jheot]

I’ve managed to connect to a mobile router! 

does this give any more answers? Tv is fine connecting to this?  Can’t be a tv fault? 

[Jheot]

I don’t know how to do this? Any pointers as to what I’m doing? 

[Karl-TalkTalk]

Hi

It is a really strange one, if all equipment has been rebooted, I do not think resetting the router would change anything.  As you have 2 TV's of the same model, and one is connecting without issue, that would indicate there is nothing specific with the router / network blocking the TV directly.

I can only conclude there must be some setting on the TV itself that is stopping this.  

I'm not sure if the TV will allow you to set a static IP address to see if that will allow it to connect.

Karl.

[Jheot]

I’ve unplugged the router and no joy.  Not sure if I should completely reset it? Plus not sure how? 

[Karl-TalkTalk]

Hi

Did you reboot the router before trying to connect the 2nd TV ?

Thanks  

Karl. 

[Jheot]

I’ve just tried this.  Unfortunately no joy! 

Anything else I can try? 

[Karl-TalkTalk]

Hi

Very Odd.  All I can think off, is maybe a clash of names of devices.  Try turning off the connected TV at the mains, then try to connect the 2nd TV again and see what happens.

Thanks  

Karl. 

[Jheot]

Thanks! I have tried factory reset and still nothing? 

seems odd? 

[Karl-TalkTalk]

Hi

If the other TV is exactly the same, then I would suspect something on the TV itself.  See if there is an option to factory reset the TV to restore all default settings, then try again.

Karl.