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FIbre Support

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Turn off WiFi optimisation on my router

drdavidaldred
First Timer
Private Message TalkTalk

on ‎05-07-2024 11:12 PM

Message 3 of 3

Hi, I am experiencing connectivity issues with my Sonos speakers and have been advised that disabling WiFi optimisation on my router may resolve the problem. Could you please turn off WiFi optimisation on my router?

 

Thanks!

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎08-07-2024 08:05 AM

Message 1 of 3

Hi @drdavidaldred 

 

I'm sorry to hear this.

 

We are no longer able to switch off WIFI optimisation.

 

Can I just check, did you split the SSID's on your router?  Is it only the Sonos speakers experiencing this issue?

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Gliwmaeden2
Community Star
Private Message TalkTalk

‎05-07-2024 11:22 PM - edited ‎05-07-2024 11:22 PM

Message 2 of 3

It's no longer possible to get wi-fi optimisation switched off, @drdavidaldred.

 

Staff will reply with support suggestions after the weekend. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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