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FIbre Support

Get expert support with your Fibre connection.

Request new router

HeyDes
Newbie
Private Message TalkTalk
Message 4 of 4

Is there any way to request a new router? I have been having multiple disconnects, slow speeds and rubbish WiFi range. I used to get 80Mbps down on my Fiber65, but recently it's been 40-50Mbps. This evening alone I have had 4 disconnects (wired connection) and it's been happening for months. Some days it's fine, others I get disconnects every hour.

 

My router is several years old now and I'm hoping it's that. 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi @HeyDes 

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Make sure that you have completed your community forum profile details, @HeyDes, for TT staff to identify your account. 

 

Add your Talktalk landline number or your account number by going via your avatar/name; settings; from the drop down menu: Personal Information. SAVE CHANGES. 

 

Staff will reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.