VDSL is down port 1

[Scottydog13]

I am getting frequent disconnections on my line and the below is my log from my router, I have also noticed the sound margin is 0.00db!

Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Downstream	Upstream
60000	17000
63046	17000
0.00	6.00
16.10	0.00
13.10	6.60

26.12.2023 01:28:27	Info	SYS	TR-069 connectivity to (acs.talktalk.co.uk) has been closed
26.12.2023 01:28:24	Info	DHCPC	The WAN DHCP client IP address 2.101.103.204
26.12.2023 01:27:50	Info	DHCPC	WAN DHCP client (1) started
26.12.2023 01:27:48	Info	XDSL	VDSL connectivity is up port 1
26.12.2023 01:27:23	Warning	DHCPC	WAN DHCP client (1) stopped
26.12.2023 01:27:23	Info	XDSL	VDSL connectivity is down port 1

[Michelle-TalkTalk]

Good morning,

Can you please update your community profile to include your:

• Account Number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.