Very poor line performance (again)

[cjedonline]

Hi, could you reset my line back to a reasonable speed please. Over the last few months (since July) it's been getting slower and slower. It's now way below my "Guaranteed" Speed.

Here's the current DSL status from my router :

Line Statistics

                                    Downstream          Upstream                

Actual Rate              30000 Kbps            11999 Kbps

Attainable Rate       57916 Kbps              22708 Kbps

Path Mode                Fast                           Fast

Interleave Depth     1                                  1

Actual PSD               7. 7 dB                       11. 2 dB

                                    Near End                  Far End                   

Trellis                         ON                              ON

Bitswap                    ON                              OFF

ReTx                           0                                  1  

SNR Margin             13 dB                          16 dB

Attenuation             19 dB                          26 dB

Here's the corresponding figures from July :

Line Statistics

                                   Downstream          Upstream                

Actual Rate             53430 Kbps             19269 Kbps

Attainable Rate      59426 Kbps             19270 Kbps

Path Mode              Fast                            Fast

Interleave Depth    1                                  1

Actual PSD              7. 6 dB                       12. 4 dB

                                   Near End                  Far End                   

Trellis                        ON                              ON

Bitswap                   ON                               ON

ReTx                          0                                   1  

SNR Margin            7 dB                            6 dB

Attenuation            19 dB                          26 dB

[cjedonline]

No, there's no noticeable noise on the voice line (although it doesn't get much use) . I'll try switching off the router for 30 minutes, but in my experience, line training only works in one direction, a reduction of speed.

[ferguson]

It looks like noise on the line has increased and DLM has adjusted your connection downwards accordingly. Have you noticed any issues with your voice service? Have you tried switching the router off for a full 30 minutes to reset the session? And tried connecting at the test socket?

Subject to that, the support team will pick this up when they are back online from Monday.