Very poor line performance (again)

[cjedonline]

Hi, could you reset my line back to a reasonable speed please. Over the last few months (since July) it's been getting slower and slower. It's now way below my "Guaranteed" Speed.

Here's the current DSL status from my router :

Line Statistics

                                    Downstream          Upstream                

Actual Rate              30000 Kbps            11999 Kbps

Attainable Rate       57916 Kbps              22708 Kbps

Path Mode                Fast                           Fast

Interleave Depth     1                                  1

Actual PSD               7. 7 dB                       11. 2 dB

                                    Near End                  Far End                   

Trellis                         ON                              ON

Bitswap                    ON                              OFF

ReTx                           0                                  1  

SNR Margin             13 dB                          16 dB

Attenuation             19 dB                          26 dB

Here's the corresponding figures from July :

Line Statistics

                                   Downstream          Upstream                

Actual Rate             53430 Kbps             19269 Kbps

Attainable Rate      59426 Kbps             19270 Kbps

Path Mode              Fast                            Fast

Interleave Depth    1                                  1

Actual PSD              7. 6 dB                       12. 4 dB

                                   Near End                  Far End                   

Trellis                        ON                              ON

Bitswap                   ON                               ON

ReTx                          0                                   1  

SNR Margin            7 dB                            6 dB

Attenuation            19 dB                          26 dB

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and please let us know if you need any assistance 🙂

Thanks

Michelle

[cjedonline]

Hi Michelle, it's still good :-

Line Statistics
	Downstream             Upstream                 Actual Rate 54997 Kbps 19251 Kbps Attainable Rate 59443 Kbps 19251 Kbps

Thanks again for your help.

[Michelle-TalkTalk]

Hello,

How has your connection been over the last 48hrs?

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

I'm glad to hear this and we'll check back in with you in a couple of days just to ensure that the connection has remained consistent.

Thanks

Michelle

[cjedonline]

OK, following Openreach doing something this afternoon, the line is back to "Normal" performance :

Line Statistics
	Downstream             Upstream                 Actual Rate 53998 Kbps 19985 Kbps Attainable Rate 59232 Kbps 19985 Kbps

Thanks for sorting this out.

[Karl-TalkTalk]

Hi

As this is a non appointed engineer, should be within the next 24hrs.

Thanks  

Karl. 

[cjedonline]

Thanks, any idea when that might be ?

[Karl-TalkTalk]

Hi

One of our line tests is failing and showing a possible issue with the copper section of the line.

I've logged this out to Openreach to take a look.

Thanks  

Karl. 

[cjedonline]

Yes, that's correct. I have tried it previously (with no change in connection speed), but it's quite inconvenient to have the router connected there (it's on an outside wall), so normally it's on an Openreach installed socket the other side of the room.

[Debbie-TalkTalk]

Hi @cjedonline 

Have you just moved to the test socket? (today)

[cjedonline]

Yup, connected to test socket - improved slightly :

Line Statistics
	Downstream             Upstream                 Actual Rate 30000 Kbps 11999 Kbps Attainable Rate 57979 Kbps 19977 Kbps

[Debbie-TalkTalk]

Hi @cjedonline 

Thanks for your reply.

I've completed a line test and this is detecting a potential fault.

Is the router currently connected at test socket? Once I've confirmed this then I can raise this over to Openreach to be investigated.

Thanks

Debbie

[cjedonline]

Hi Debbie, I turned the router off for 4 hours or so on Saturday. It made no difference.

However, this morning things are even worse!

                                   Downstream          Upstream
Actual Rate             20690 Kbps            11999 Kbps
Attainable Rate     43325 Kbps              19519 Kbps

[Debbie-TalkTalk]

Hi @cjedonline 

Apologies for the delay.

How's the connection been since the 30 minute power down of the router?

[cjedonline]

No, there's no noticeable noise on the voice line (although it doesn't get much use) . I'll try switching off the router for 30 minutes, but in my experience, line training only works in one direction, a reduction of speed.

[ferguson]

It looks like noise on the line has increased and DLM has adjusted your connection downwards accordingly. Have you noticed any issues with your voice service? Have you tried switching the router off for a full 30 minutes to reset the session? And tried connecting at the test socket?

Subject to that, the support team will pick this up when they are back online from Monday.