on 05-05-2019 03:59 PM
Quick question, Do you get the free upgraded WIFI modem when you upgrade to superfast fibre ?
Talk talk want to charge me for a new modem, as im using a non TalkTalk one at moment, and having speed issues.
Is it possible to reset my profile at the exchange ?
on 06-05-2019 09:47 AM
If an existing customer already has one of the compatible fibre super routers such as the HG633 then a new router is not offered when upgrading. If the customer does not have a fibre compatible router then a WiFi hub would be offered.
I've had a look at your connection, and Sync speed is showing as 67mb.
What speeds are you seeing when downloading over a wired connection ?
Do you have any issues with home phone, and noise or crackles on the line.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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