cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Wi-fi keeps dropping. Happening for 2 weeks now.

Ash123456
Team Player
Private Message TalkTalk
Message 25 of 25

Good afternoon. For the last two weeks the week keeps dropping on on devices like the iPhone, Android phone and laptop. I have to reset the router and switch off/on the devices. This is a major headache as I work from home 2 days a week. How do I request a new router or router to test the connection? Many thanks.

0 Likes
24 REPLIES 24

Message 21 of 25

Hi Ash,

 

Ok thanks for the update and please let us know if you need any assistance.

 

Michelle 🙂

 

0 Likes

Message 22 of 25

Hi. I contacted your helpdesk on Saturday. They have asked me to do a few things and monitor the line. I am currently doing this on Monday, Tuesday and Wednesday and will will reply to you after those tests. Many thanks.

0 Likes

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 23 of 25

Hi Ash,

 

How are you getting on?

 

Thanks

 

Michelle

 

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 24 of 25

This is far more likely to be WiFi interference than a faulty router. Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

In other words, I try to help you optimise your Wi-Fi connection. If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

 

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes