WiFi dropped

[Tony8blogs]

I am having a similar problem as reported by Amy449 in July with the WiFi being dropped to my mobile phone. The final reply to Amy from Karl of the TalkTalk team was...

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Just looking at the Wi-Fi connections to the phone,  I can see some issues with Bandsteering, and the device refusing to switch between 2.4Ghz and 5Ghz bands when requests are issues.

I've made a change here to see if this improves the situation.  Can you try the connection over the course of the day and see if there is any improvement.

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Please check into this and see if I am experiencing a similar problem.

Regards, Tony

[KeithFrench]

Hi @Tony8blogs 

@Michelle-TalkTalk has asked me to help you. When you say that you are just using one band, how are you doing this? If you are using a Sagemcom router and disabling the bands within the router UI, there is a bug in the firmware preventing them from restoring correctly. The only workaround to this is to do a factory reset of the router.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[Michelle-TalkTalk]

Morning,

@KeithFrench - would you be able to offer any additional advice please?

Thanks

Michelle

[Tony8blogs]

I have been checking the connection on the 5GHz only configuration and the WiFi is still dropping. I went back to both 2.4 and 5 GHz bands and back to normal dropping also. Next I changed to using the 2.4Ghz band only. This was slightly better with the WiFi dropping but a lot less often. Sadly the problem persists all be it far less often. I'm unsure what can be changed further to improve matters.

Regards, Tony

[Michelle-TalkTalk]

Morning Tony,

How has your connection been over the last 48hrs?

Thanks

Michelle

[Tony8blogs]

Since making the initial change of dropping the router for over 30 minutes and power cycling the phone the WiFi is still being dropped but less frequently. I have renamed the 2.4Ghz channel as this is not heavily used in the home and should cause least disruption to users. I will see if the change helps the overall situation and report further over the coming days.

Regards, Tony

[Karl-TalkTalk]

Hi

You can log into the router and separate the 2 Wi-Fi channels   by renaming one of them and see if this helps.  This can test to see if the phone remains connected to one band permanently.

Karl.

[Tony8blogs]

Chris, I carried out both of these actions and unfortunately the problem persists. I get reports on the phone WiFi of connected without internet. I'm afraid I was sceptical of this and feel a more in depth technical solution is required. I think what is  required, from as  I stated in the original message, is an analysis of what is happening at the router. Where the solution was found to be relating to band steering and a change being made in relation to that.

Regards, Tony

[Chris-TalkTalk]

Thanks. Could you switch your router off and leave it off for at least 30 minutes, then switch back on. Could you then switch your mobile off and back on. Please let us know how you get on

Chris

[Tony8blogs]

Hi, I have a Samsung A34 5G.

Thanks, Tony

[Chris-TalkTalk]

Hi Tony,

Which mobile phone do you have?

Chris

[Tony8blogs]

Debbie, that is correct. The mobile phone drops the WiFi. As I stated, having read the thread, it looks similar to that reported by Amy449 and answered by Karl. Grateful for any help.

Regards, Tony

[Debbie-TalkTalk]

Hi Tony8blogs

Just to confirm, is it only the mobile phone dropping WIFI connection?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie