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FIbre Support

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WiFi dropped

Tony8blogs
First Timer
Private Message TalkTalk

9 hours ago

Message 3 of 3

I am having a similar problem as reported by Amy449 in July with the WiFi being dropped to my mobile phone. The final reply to Amy from Karl of the TalkTalk team was...

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Just looking at the Wi-Fi connections to the phone,  I can see some issues with Bandsteering, and the device refusing to switch between 2.4Ghz and 5Ghz bands when requests are issues.

 

I've made a change here to see if this improves the situation.  Can you try the connection over the course of the day and see if there is any improvement.

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Please check into this and see if I am experiencing a similar problem.

Regards, Tony

 

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2 REPLIES 2

Tony8blogs
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

8 hours ago

Message 1 of 3

Debbie, that is correct. The mobile phone drops the WiFi. As I stated, having read the thread, it looks similar to that reported by Amy449 and answered by Karl. Grateful for any help.

Regards, Tony

 

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Debbie-TalkTalk
Support Team
Staff
Private Message

8 hours ago

Message 2 of 3

Hi Tony8blogs

 

Just to confirm, is it only the mobile phone dropping WIFI connection?

 

Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

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