on 01-12-2021 11:12 AM
I'm trying to stop the router from automatically changing the channels on both 2.4ghz and 5ghz bands. I called customer service but they had no clue what I was talking about. 2.4ghz keeps choosing more congested channel 6 but needs to be on channel 11.
I've read WIFI Optimisation is the main cause of this, so can it be switched off, please?
on 01-12-2021 12:15 PM
5Ghz will give faster speeds/ You can separate the wifi channels if you only want to remain connected to 5Ghz.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 01-12-2021 12:07 PM
Thanks for your reply.
When connected on the 2.4ghz band, my speed only reaches 33mbps download but when on 5ghz it reaches 63mbps. I tried this with no other devices connected and tested on different devices too. What could be the problem?
on 01-12-2021 11:20 AM