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Wifi Hub is refusing connections

deanaldwinckle
Team Player
Message 16 of 16

Over the last week or so my wifi router has started dropping the wifi or refusing connections by repeatedly asking for passwords. I know the broadband is working as I am also hardwired into the same router & that si working fine. It only seems to impact the two wifi signals. The 2.4GHz signal normally dissapears first and the 5G starts refusing connections by asking for a password we know is correct.  I end up having to reboot the router and it starts working again 

 

Can you help as I am along standing customer and my connection had been very stable prior to this. 

Deanooooo...... Talk sense to a fool and he will call you foolish
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15 REPLIES 15

Message 1 of 16

Hi deanaldwinckle

 

That's great 🙂 

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie

Message 2 of 16

Looking good so far. No complaints from family of dropping wi-fi! Will continue to monitor for 24 more hours

Deanooooo...... Talk sense to a fool and he will call you foolish

Message 3 of 16

Hi deanaldwinckle

 

How has the connection been since your last post?

 

Thanks

 

Debbie

Message 4 of 16

New router just arrived and I installed it  -  will monitor over the weekend

Deanooooo...... Talk sense to a fool and he will call you foolish

Message 5 of 16
Thansk Karl - Its still playing up
Deanooooo...... Talk sense to a fool and he will call you foolish

Message 6 of 16

Will you please update your profile to contain your name and telephone number

Please also start your own thread and not piggy back on to another users thread.

 

Once you do that an OCE will be able to pickup your ticket

 

 

Note: I do not work for TT, but here to help.

 

 

Message 7 of 16
Hi, I have exactly the same problem, I did the factory settings yesterday but unfortunately today the same problem again. What I should do now?
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Message 8 of 16

Hi

 

i'll get another router out to you for testing.

 

Thanks  

 

Karl. 

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Message 9 of 16
@ferguson I was just supplying an update post my factory reset and its been 7 hrs of monitoring before i posted an upadte
Deanooooo...... Talk sense to a fool and he will call you foolish
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Message 10 of 16

As previously advised please be patient and the team will get back to you as soon as they can, further posting is counterproductive as it just moves you to the back of the queue each time.

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Message 11 of 16
Sorry factory reset has made no difference - still losing my available wifi and refusing connections. Can ihave another router?
Deanooooo...... Talk sense to a fool and he will call you foolish
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Message 12 of 16
I wasn't sure that was Talk-Talk advice or a genuine request, I have already tried that, but I have carried out another factory reset & I will monitor the situation for the next 24-36 hours and report my findings
Deanooooo...... Talk sense to a fool and he will call you foolish
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Message 13 of 16

Forum support is not instant and staff work from oldest posts first, replies can take from a few hours up until a day.

 

Have you tried @Divsec 's suggestion and factory reset your router ?

Message 14 of 16
when will that be? it's been 4 hrs already?
Deanooooo...... Talk sense to a fool and he will call you foolish
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Divsec
Community Star
Message 15 of 16

Hi @deanaldwinckle probably worth trying a factory reset. your post has been flagged for assistance and you should hear soon.

I don't work here and all my opinions are my own.
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