Work laptop won’t connect to wifi

[Shona8]

My work laptop has stopped connecting to talk talk. I can connect all my other devices to the internet. I can connect my laptop to my mobile hotspot/any other wifi networks. It used to be able to connect. I work from home part time so I need my laptop to work. It is not a VPN issue (I do use a VPN for some aspects, but can’t even open a google page let alone start to connect to a VPN!).  How can this be fixed please? I can see it has happened to other people too, but was advised to start my own topic. 

[Shona8]

There is a VPN required for one program, but I can't even get as far as using that because I'm not connected to the internet! I can't do basic tasks like use the browser to check my emails. Connecting to the VPN requires internet, but that's not what I'm asking for, I'm just asking for a basic internet connection. 

[Debbie-TalkTalk]

Hi Shona8

Do you not use a VPN client on your work laptop?

[Shona8]

I don’t want to use a VPN? I just want my laptop to connect to the internet. As before I can’t even open my emails or do a google search. My contract is with talk talk, why am I having to contact someone else? Please let me know next steps to resolve this as it is highly unsatisfactory. 

[Debbie-TalkTalk]

Hi Shona8

Thank you. You should be able to use VPN with the eero.

If you follow the trouble shooting steps in eero app, at the end there should be an option to contact eero directly. I believe another customer mentioned that some changes were made to their settings when they contacted eero.

[Shona8]

Eero 6

[Debbie-TalkTalk]

Hi Shona8

Thank you. I can now locate your details but I can't connect to your router.

Which router do you have? (make and model)

[Shona8]

Have done 

[Debbie-TalkTalk]

Hi Shona8

Please can you also add your TalkTalk landline number or account number to your Community Profile, so we can locate your details.

Thanks

Debbie

[Shona8]

I’ve done my name and telephone number but I only have one phone so I don’t have an alternate phone number 

[Michelle-TalkTalk]

Hi Shona,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle