on 31-07-2021 01:49 PM
Upgraded to fibre 65 from 35 brand new router fitted all wifi products iphone and switch game console not able to find new router. Have tried everything except factory reset on router. Have had to refit super router hg635 to get wifi back working but have lost all speed. Has anybody else had problems with this new bigger router talktalk are advertising before we cancel and go back to 35, many thanks
on 03-08-2021 11:38 AM
lastest update 3/8/21 just received replacement Sagemcom router and this one was up and running in 2 minutes fibre 65 wifi all working. Connected first time well done talktalk .Returned faulty router in bag supplied thank you
on 03-08-2021 07:26 AM
on 02-08-2021 11:42 AM
02-08-2021 10:00 AM - edited 02-08-2021 01:27 PM
I've had the exact same problem for the last week after "upgrading". Even had a new router and still got the same issue. No resolution except one of the 5 people I spoke to said they're sending an engineer then the phone went dead.
on 02-08-2021 08:26 AM
on 02-08-2021 07:34 AM
Sorry for the delay.
I've ordered you a replacement router and a returns bag for your current router.
Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.
on 31-07-2021 07:20 PM
Update on wifi problem. Gone into router ip address opened router software and can not turn wifi on. Display says wifi disabled clicking on/off does nothing disable to enable does not work cannot turn wifi on/off factory reset not worked either
on 31-07-2021 03:31 PM
on 31-07-2021 02:46 PM
Your new Hub will have a different wireless network name (SSID) and password to your current one. Either reset all your devices to take account of this. Or, more conveniently, change the SSID and password on your new Hub to match those on your old router.
on 31-07-2021 02:40 PM
Exactly what new router do you have, Sagemcom or Huawei ?
Is it just Wi-Fi devices that are having the problem ?
If so, just do the factory reset.
Regardless of what happens with the new HUB, your HG635 is perfectly capable of the speeds offered on a Fibre 65 service.