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on 29-07-2024 01:28 PM
Hi
My router has suddenly stopped operating on the 2.4Ghz WiFi it seems.
Devices can connect to the 5Ghz channel OK, but not the devices that can only use 2.4Ghz.
Help please.
on 05-08-2024 10:34 AM
Hi @Paul71
Depending on what you have tried previously, if you did enable & re-enable either WiFi band on this router, there is a bug that the networks won't come back online correctly after doing this. The only workaround currently is to perform a factory reset of your 5464.
Please can you try a factory reset of this first and then I help you if you still can't get it connected.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 05-08-2024 09:57 AM
Router: Talktalk "Fast" 5464-2T4 WIFI hub, via fiber connection
on 05-08-2024 07:28 AM
Hi Paul,
How are you getting on?
Thanks
Michelle
on 04-08-2024 09:55 PM
Hi @Paul71
Which make/model of router do you have & how is this camera supposed to be able to connect to the WiFi:-
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 01-08-2024 12:49 PM
Hi Paul,
Ok thanks for the update and we'll check back in with you after the weekend to see how your connection has been.
Thanks
Michelle
on 01-08-2024 12:46 PM
Thanks. Yes I have re-booted, but to no effect.
In fact the router is working correctly on both 2.4
g and 5g. The device (a wifi cam, operating on 2.4g ) only appears to "see" the 5g, not the 2.4g, hence nothing happens, ie no connection.
I went into the router and turned off the 5g then the device made the connection, ok. Back to the router turned the 5g back on, as before and the device maintained it contact via the 2,4g.
This has now been working correctly for 2 days.
Only time will tell if this solution is "permenant".
carpe diem
on 29-07-2024 01:40 PM
Hi Paul,
Have you tried rebooting the router?
Chris
Chris, Community Team
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