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disconnections

skinnykins
Chat Champion
Message 7 of 7

I have for some time had intermittent disconnections and have to do a hard reset of my router which is the new wi-fi hub. I just ran a live line test and it said "We have detected some intermittency in your connection that could cause you to drop offline when using the internet." Is this because the hub needs an update or is it something else?

6 REPLIES 6

Message 1 of 7

Hi

 

All tests are clear, no issues showing.  Check the home phone and make sure there is a clear dial tone, no noise on the line.

 

Also, do you have access to another router to rule out any hardware issues ?

 

Thanks  

 

Karl. 

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Message 2 of 7

have the exact same issue, with the same router

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Message 3 of 7
There is only one light on my Sagemcom and I haven't noticed to be honest

Message 4 of 7
I have the Sagemcom and both wired and wi fi disconnect but I think the light remains white but can't say I've noticed
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Michelle-TalkTalk
Support Team
Message 5 of 7

Hi skinnykins,

 

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the connection looks stable for 4 days. Do any of the lights change on the router when this happens?

 

Thanks

 

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Skynet_TX
Community Star
Message 6 of 7

Hi @skinnykins,

 

Do you have the Huawei (front is all black) or Sagemcom (has bronze colour behind the holes on the front) Wi-Fi Hub ?

 

When you experience disconnections does this affect both wired and wireless devices ?

 

Does the router LED remain solid white when you have these disconnections, or does it change and flash amber then amber/white ?

 

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.