on 19-06-2021 02:02 PM
I have for some time had intermittent disconnections and have to do a hard reset of my router which is the new wi-fi hub. I just ran a live line test and it said "We have detected some intermittency in your connection that could cause you to drop offline when using the internet." Is this because the hub needs an update or is it something else?
on 22-06-2021 12:48 PM
All tests are clear, no issues showing. Check the home phone and make sure there is a clear dial tone, no noise on the line.
Also, do you have access to another router to rule out any hardware issues ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 21-06-2021 07:49 AM
I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and the connection looks stable for 4 days. Do any of the lights change on the router when this happens?
on 19-06-2021 05:07 PM
Do you have the Huawei (front is all black) or Sagemcom (has bronze colour behind the holes on the front) Wi-Fi Hub ?
When you experience disconnections does this affect both wired and wireless devices ?
Does the router LED remain solid white when you have these disconnections, or does it change and flash amber then amber/white ?
The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.