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on 21-02-2022 01:40 PM
Hi, I purchased a iPad Pro (11 inch 3rd gen 2021) at Christmas. I'm having an issue with Wi-Fi dropping when it's in locked/sleep mode. This happens approx once every 2 days. So it's not all the time, but I can miss notifications when it does happen.
I have contacted Apple regarding the issue and have tried all the possible solutions, including a factory reset of the iPad. However it lasted a couple of days before the Wi-Fi dropped again. It usually connects again if I leave it a few minutes, but to get it back straight away I have to disconnect and reconnect Wi-Fi on my iPad. It always displays a full strength Wi-Fi signal even when it's not connected.
I'm sometimes getting this message: PRIVACY WARNING - THIS NETWORK IS BLOCKING ENCRYPTED DNS TRAFFIC. Which could be linked to the issue I'm not sure. However I've checked my router security settings and I'm on WPA 2 Personal which should be fine.
Apple have suggested that the firmware may need updating, could this fix the issue? If not they have suggested trying a different router. Please can you help with this? I have a spare TalkTalk hub, which I could try if the firmware update doesn't help.
I have attached a screen shot of no internet connection but a full strength Wi-Fi signal. My old iPad air 2 was fine using this router and I don't have any other problems with other devices.
Thanks in advance,
John.
on 14-06-2022 11:17 AM
Thank you I have added the details to your account.
Regards
on 10-06-2022 01:44 PM
Cheers Karl. I've added that now.
on 10-06-2022 12:45 PM
Hi
If you access your 'Community Profile' and scroll down to the bottom you should see a private notes box.
Thanks
Karl.
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on 10-06-2022 12:40 PM
Hi, I sent the parcel yesterday. I have a tracking number, however I can’t find the “private notes section” to put it in. Please can you advise further?
on 06-06-2022 01:54 PM
on 06-06-2022 01:50 PM
Cheers Arne. I'll be sending it back later this week.
on 06-06-2022 10:08 AM
Hi @johnny95
If you make a note of the tracking number and add it to your community profile, in the private notes section, I will add it to your account.
Thank you
on 02-06-2022 04:26 PM
Ok cheers. The payment due date is on the 10th, so I guess if that’s taken before you get the hub back I’ll get a refund. Cheers again.
on 02-06-2022 04:19 PM
I would, although probably best to check opening hours at your local Post Office. For added peace of mind obtain a proof of postage receipt.
on 02-06-2022 04:15 PM
Thanks Ferguson. I’ve found the returns bag and a tracked 48 sticker to put on it. Should I return the old hub asap?
on 02-06-2022 03:32 PM
There is normally a returns bag sent with a replacement router and you should have been notified and reminded by email of this requirement, perhaps they landed in a junk/spam folder? The support team will look into this for you when they are back online from Monday.
on 02-06-2022 03:13 PM
I didn’t. I wasn’t ask to? Is this what the charge is for? And can I return it now?
on 02-06-2022 02:20 PM
Did you return the previous router?
on 02-06-2022 01:49 PM
Hi Michelle. On a separate issue I've just received my latest bill and I have an "Equipment charge" of £50 added. My bill is stating £85. Please can you help with this as I assume it was for the replacement router which you sent out? (My bill is normally £34)
on 07-03-2022 01:50 PM
Cheers. I will do.
on 07-03-2022 12:07 PM
Hello,
Thanks for the update and please let us know if their is no improvement in speed following the 30 minute router power down.
Thanks
07-03-2022 11:22 AM - edited 07-03-2022 01:48 PM
Hi Michelle. My iPad connection has been fine since using the Huawei router. I’ve had no drops at all since last Tuesday, when I started using it. So it looks like the iPad had a compatibility issue with the other router. Thanks for everyone’s help on this topic.
With regard to my speed, I’m still getting 54 Mbps download. I’ll try powering down my router for 30 mins in a few weeks or so, if it hasn’t gone back up.
Cheers,
John.
on 07-03-2022 06:56 AM
Morning,
How are you getting on?
Thanks
on 04-03-2022 06:55 AM
Hi johnny95
Ok no problem.
Powering down the router for a full 30 minutes will just start a new session and this will often increase the throughput speed.
Please let us know how the connection is over the weekend.
Thanks
Debbie 🙂
on 03-03-2022 03:51 PM
Ok thanks. So I should switch the router off for 30 mins, then reboot it. I think I’ll leave it for now and do this after the weekend, just to see how the iPad’s connection goes. As I want to see how stable it is for a full three days.