intermittant dropping out ?

[essexbloke]

Hi, for the last few days our broadband appears to be dropping, at the moment i am using my phone as a hotspot, i have tried the usual tricks and it`s just the same, i wondered if you can see anything from your end ?

Thanks,Essex Bloke

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?