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on 11-12-2023 10:49 AM
over last week internet keeps dropping also when i use phone internet drops, and line not clear other person can hear them selves, tried live chat said filter problem put filter in main socket and tried not solved same problem. unable to use internet as just keeps dropping when contact live chat they just go through same thing again timewasting.
on 11-12-2023 11:47 AM
Hi aneela,
I'm sorry to hear that you're experiencing problems with your service. If you've tested at the test socket and you're still experiencing problems with your telephone service then we'll need to arrange an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you
Chris
Chris, Community Team
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