just keeps blinking orange

[Ayesha_wb]

My go live was yesterday (08/06/2020) at midnight, I receive an email saying that I was live yesterday afternoon, came home and set everything up, just blinking orange !!! So I unconnected everything and thought I’d try again in the morning.... STILL just blinking orange !! 

NOW!!!! Iv got two autistic boys that have been waiting 2 weeks very impatiently too get on the internet!!! You can imagine what I’m having too deal with now as there is STILL no internet on the date I  specified to them both!!!! 

I need this sorting TODAY please... 

regards 

Ayesha 

[Debbie-TalkTalk]

Hi Ayesha 

I'm sorry to hear this.

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks

Debbie