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moving to sheltered housing

montypellis
First Timer
Message 5 of 5

Hello, can anyone help please? my sister is moving into sheltered housing on Wednesday and needs a phone, however she has been advised that TalkTalk can only stop her service in her current address on the 23rd and restart on 29th.   She was offered and accepted the property quickly and is hoping she could have her internet swapped quicker than 6 days, 

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4 REPLIES 4

Message 2 of 5

Thanks for your replies, good to know where to go for help and advice. 

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Message 3 of 5

Hi @montypellis

 

Unfortunately as martswain has advised the appointments are based upon engineer schedules and the date given will have been the earliest available. 

 

Sorry for any inconvenience caused. 

martswain
Philosopher
Message 4 of 5

It's all down to the availability of the engineers, quite honestly getting it done in 10 days is actually pretty good.

 

The normal lead time for a home move is at least 14 days.

 

Unless your sister has been registered as vulnerable it is highly unlikely that either date will be able to be changed.