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router wifi

bazer11
First Timer
Private Message TalkTalk
Message 25 of 25

hi what was the fix that stopped the sagem router from dropouts was it a steering problems between 2.4 and 5,0 bands baz

 

ex comms engineer
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24 REPLIES 24

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 25

Hi @bazer11 

 

Can you get me the screenshots again when it changes channel?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 2 of 25

thanks for your help at the moment on the screen shot it clear of adjacent channel interference, but what keeps happening  is the channel keeps changing buy its self i think this is due to TalkTalk's unavailability to turn off the router optimization thanks   

ex comms engineer
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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 25

Hi @bazer11 

 

Thanks for those screenshots from your 2.4GHz band. There is no WiFi interference, you are the only network using channel 1, your signal strength is a bit low though. It might be worthwhile addressing the location of your router & devices to see if anything below could affect them.

 

These are my recommendations for the best locations for a router, extender mesh nodes and your devices, but obviously, this is not always practical, and a compromise has to be reached. 

 

The general rule is do not keep them in a cupboard, but out in the open and sited as high & centrally within the property. Keep them away from:-

  1. Cordless phone (DECT) base stations
  2. TVs
  3. Loudspeakers & any sub-woofers (including those used with a PC)
  4. Computer monitors
  5. Electrical appliances – they often transmit their own signals that can interfere with Wi-Fi signals.
  6. Bluetooth devices – they operate on the same Wi-Fi frequency as your broadband, which can cause signal problems.
  7. Mirrors – they actually reflect Wi-Fi signals, stopping them from passing through walls and reflecting them back into the room.
  8. Anything containing large amounts of water – things like fish tanks and boilers can absorb Wi-Fi signals like a sponge.
  9. Large metal objects – radiators, for instance, will have the same effect on your Wi-Fi as mirrors. If you have a tower PC case with an internal WiFi card, the metal of the case can block signals to & from the antennae if they are located behind the tower case.
  10. Glass - different types of glass can cause problems for Wi-Fi signals to pass through:-

a) Thick window glass or glazing can block Wi-Fi signals.
b) Low-emissivity (Low-E) windows have a metallic film that can reflect and block Wi-Fi signals more than clear glass.
c) Tinted glass often has a metallic film that can interfere with radio signals.
d) K glass double glazing has a metal vapour coating that can reduce Wi-Fi signal strength by 30-50%.

If you are using a USB Wi-Fi adapter, use a USB socket on the front of the PC, as there is more open space around it than at the rear. If a USB extension cable is used, try to ensure that it is fairly short, so that the power from the computer is not attenuated. Long extension cables can cause the adapter to not have enough power from the computer to work correctly.

Where USB or PCIe-connected WiFi adapters are concerned, power management is best disabled if running in Windows to keep a reliable Wi-Fi connection working at full speed. Once you have made the changes outlined below, it is probably best to restart the PC.

Windows Power Management issues. To check this in Windows 10 or 11, open Device Manager and expand Network adapters. Then right-click your WiFi card & select Properties. Next, click on the Power Management tab and untick Allow the computer to turn off this device to save power. If the adapter is connected via USB, then expand the USB section in Device Manager. The same option can be found in the Power Management tab in most Root Hubs and USB Controllers. Untick it there as well.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 25

Hi @bazer11 

 

Can you please PM me the rest of the screenshots I require as they contain personal info that applies to you? Sending them via a PM preserves your privacy (hence why I deleted the previous one).

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Private Message TalkTalk

Message 5 of 25

another time file thanks will change app to one you recommend  I'm using WIFI analyzer  abdelrahman 



ex comms engineer
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Private Message TalkTalk

Message 6 of 25

have attached a small file thanks



ex comms engineer
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Message 7 of 25

thanks Keith i get back to you

ex comms engineer
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KeithFrench
Community Star
Private Message TalkTalk
Message 8 of 25

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 9 of 25

yes would like to see your guide  thanks again

ex comms engineer
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KeithFrench
Community Star
Private Message TalkTalk
Message 10 of 25

Hi @bazer11 

 

It does not matter if set to auto or a dedicated channel, Wi-Fi Optimisation has the power to override any WiFi parameter.

 

I have in the past found some genuine reasons for these changes. My guide takes you through collecting evidence of your WiFi network that will allow me to analyse these results & submit my findings to TalkTalk, as well as you.

 

A different router, e.g. the Amazon eero is only supplied with certain packages. Any other router would be down to you to purchase, but if something is happening in your network, that is genuinely causing WiFi Optimisation to do a channel change, you could find that the amount of money spent on a 3rd party router, would be wasted, as that could give poor performance as well under those circumstances.

 

If you want my help, let me know.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 11 of 25

hi again, even if i manually set the channels without being on the auto setting it still keeps happening it was better when the optimising was turned off   i seem to think different router may help whats the guide you have Kieth.  

ex comms engineer
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KeithFrench
Community Star
Private Message TalkTalk
Message 12 of 25

The channel is changing due to WiFi optimisation, which may or may not have a valid reason to change channels. TalkTalk can't disable WiFi optimisation anymore, which was a decision made by the business. However, I will make an independent assessment as to why the channels are changing, if you can provide me with the evidence I requested in my post #2.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 13 of 25

wifi keeps changing channel buy its self having to reset router to factory  please can you investigate 

ex comms engineer
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Message 14 of 25

Hi bazer1,

 

Line test is passing, are you experiencing any problems with your telephone service, any noise on the line?

Chris

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Message 15 of 25

yes still having problems have reboot router to get back on line after crawing speed   please can you investigate

ex comms engineer
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Message 16 of 25

Morning,

 

How is your connection at the moment? Do you still need assistance with this?

 

Thanks

 

Michelle

 

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bazer11
First Timer
Private Message TalkTalk
Message 17 of 25

hi, yes i was talking about the the problem when the routers light was ok but virtually no or very slow internet communication at the moment im mainly using wifi just use an older pc to watch tv in the back room even with a ethernet connection this can be  very cloggy at times one thing when logging into the forum do have to receive a access code each time sapita thanks baz

ex comms engineer
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bazer11
First Timer
Private Message TalkTalk
Message 18 of 25
  1. hi, yes i was talking about the the problem when the routers light was ok but virtually no or very slow internet communication at the moment im mainly using wifi just use an older pc to watch tv in the back room even with a ethernet connection this can be  very cloggy at times one thing when logging into the forum do have to receive a access code each time sapita thanks baz
ex comms engineer
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Message 19 of 25

hi, yes i was talking about the the problem when the routers light was ok but virtually no or very slow internet communication at the moment im mainly using wifi just use an older pc to watch tv in the back room even with a ethernet connection this can be  very cloggy at times one thing when logging into the forum do have to receive a access code each time sapita thanks baz

ex comms engineer
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KeithFrench
Community Star
Private Message TalkTalk
Message 20 of 25

Try changing the DNS server used by the router to Google DNS. This is done like this from within the router's UI:-

 

Dashboard > See internet settings > Manage advanced settings > Internet connectivity > DNS IPv4

 

Then change the DNS dropdown box to Manually Specify DNS. Then set DNS 1 & DNS 2 to 8.8.8.8 and 8.8.4.4 respectively.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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