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2.4 ghz device unable to see new eero wifi

CarolineK5
Team Player
Private Message TalkTalk
Message 41 of 41

I upgraded to full fibre and an eero 6, and have all my devices connected except one. This is a wifi enabled cat flap which was fine on my previous router. However despite trying legacy mode, or disabling 5 ghz it can't see my network and I can't add it using Other. I am in contact with the device's suppliers, but thought it worth asking here if anyone has experienced this or has any ideas? I was also unable to connect it to my laptop via hotspot although the device could see the laptop hotspot and the laptop could see the device. 

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