2 Mbps download speed on Full Fibre 500 (CityFibre)

[Chris211]

For the last couple of days my download speeds have been very low (1-3 Mbps) but the upload speeds have been normal (450+ Mbps). I have tried restarting the ONT and the router and have also tried using both 2.4 and 5Ghz wifi and I get slow speeds on both.

The router is WiFi Hub Sagemcom FAST 5364 and the firmware version is SG4K100136.

[Michelle-TalkTalk]

Morning,

I'm glad to hear this and thanks for confirming.

Thanks

[Chris211]

The fibre service is back online now and the speeds are also back to normal.

[Chris-TalkTalk]

OK, thanks for the update. I'll check in with you tomorrow to confirm that everything is OK

Chris

[Chris211]

I called and the full fibre technical support team said that there is currently network maintenance in my local area and it should be finished by 6pm today.

[Chris211]

There is 4 green static lights on the ONT. Power, broadband, service and ethernet are all green.

[Chris-TalkTalk]

OK thanks, which lights are currently on, on the ONT?

Chris

[Chris211]

Still no internet connection after powering down the ONT for 30 minutes. I also tried factory resetting the router and that also did not help.

[Chris-TalkTalk]

Hi Chris,

OK, please let us know if there's any improvement following the 30 minute power down

Chris

[Chris211]

I now have no internet connection. I will try powering down the ONT for 30 minutes. I don't currently have any wired device I could plugin directly into the ONT to test it.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. What speeds are you seeing if you run a wired speed test directly at the ONT? Did you also try powering down the ONT and the router for a full 30 minutes and then retested this again?

Thanks

[KeithFrench]

What happens if you connect a wired device via an Ethernet cable directly to the ONT, in place of the router and do a speed test from there?