Hi,
I have noticed in the past 3-4 days something has been off with my FTTP 900.
Basically its as if the internet has dropped but not enough to disconnect me.
I noticed it when playing LIVE videos on Twitch or streaming. It would freeze but if I reloaded or backed out and in it worked fine. Also on Youtube sometimes the thumbnails would go missing which also raised suspicion. I tried all the troubleshooting steps like resetting the ONT and Eero Pro 6 and also trying wired vs wireless but all have the same issue.
I tried the Line Test in My Account and it shows there is an issue and it raised a ticket but after speaking with support it doesn't sound like they understand what my issue is, they only see it as internet working or not etc.
Tonight I manage to attempt a test and streaming a live video at high bitrate so it wouldn't have much time to pre-load the information would run for 4 minutes (give or take 20secs) then freeze. This confirmed to me that there is an issue. If I run speed tests I get 950 down/up so the speed is fine.
I spoke with my neighbour who has the same package as me and he ran the line test and got the same issue.
I asked support when I would hear from the engineer (1 day, 1 week, 1 month etc) but they couldn't tell me. I work from home so having a stable internet is vital.
Is there anything anyone here can help me with this issue or check TalkTalk's side of things?
Thanks
