cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Accessing AXS App or Website being blocked by AXS

ticknermp
Chatterbox
Private Message TalkTalk
Message 2 of 2

I have the latest Eero software, I have the latest AXS app and Chrome/Edge/DuckDuckGo web applications, with NO VPN in use.

When I try to access the AXS website or app I get blocked due to suspicious activity. 

It doesn't even add the IP address to the bottom of the error page.

If I turn WiFi off and use the mobile network, all is brilliant.

If I connect to a neighbours WiFi it works as well.

So why is this happening from my broadband, it seems something isn't being broadcast and AXS doesn't like it.

How do I rectify? It's simply a TalkTalk issue that's causing it.

1000011813.png

1000011814.png

1000011819.png

 

Mark Tickner Technically Capable Individual
0 Likes
1 REPLY 1

Divsec
Community Star
Private Message TalkTalk
Message 1 of 2

Hi @ticknermp you could try using a third party DNS.

 

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

I don't work here and all my opinions are my own.
0 Likes