Accessing AXS App or Website being blocked by AXS

[ticknermp]

I have the latest Eero software, I have the latest AXS app and Chrome/Edge/DuckDuckGo web applications, with NO VPN in use.

When I try to access the AXS website or app I get blocked due to suspicious activity. 

It doesn't even add the IP address to the bottom of the error page.

If I turn WiFi off and use the mobile network, all is brilliant.

If I connect to a neighbours WiFi it works as well.

So why is this happening from my broadband, it seems something isn't being broadcast and AXS doesn't like it.

How do I rectify? It's simply a TalkTalk issue that's causing it.

 

 

 

[Gliwmaeden2]

Do you mean Supersafe, @ticknermp? 

The article posted in the previous reply mentions Homesafe not functioning with the 3rd party DNS, but Homesafe performs a different function from Supersafe, and is automatically included in services up to Full Fibre 65.

If you are talking about an Eero,  you must have a faster package, so Homesafe isn't included anyway. 

It's up to you whether you keep Supersafe with your Eero package. 

A further discussion is here:

https://community.talktalk.co.uk/t5/Keeping-your-Family-Safe/SuperSafe/td-p/3015712

[Divsec]

Hi @ticknermp not permanently, but it would go some way to illustrating where the solution lays?

[ticknermp]

Wouldn't that null and void the TalkTalk anti virus notifications I'm paying for?

[Anonymous]

Morning,

Have you tried powering down the router for a full 30 minutes as this will reset the current session and can often resolve performance issues?

Thanks

Michelle

[Divsec]

Hi @ticknermp you could try using a third party DNS.

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279