Apple devices are connected to eero but no WiFi

[Somsrc]

We had a power cut two days ago and since then our  Apple devices are struggling to pick up a WiFi signal. They say connected to the network but there’s no internet connection on the device.

All non-apple devices are working fine.

thanks in advance for any help

[Michelle-TalkTalk]

Morning,

Please let us know how you get on and if you need any assistance.

Thanks

Michelle

[KeithFrench]

Sounds likely then @Somsrc 

[ferguson]

OK, let us know how you get on when the new eero arrives. 

[Somsrc]

Thanks both.

Whilst the Apple devices aren’t connecting, there’s a wider issue with the connection as it keeps going down intermittently for non- Apple devices.

i think the issue is the eero router as when I run speed tests on the app it  is showing 150mbps. I’m getting a new one sent out as I think the power cut has done something to it. I’ve done multiple resets of the router and whilst it works for a short time it then becomes temperamental again.

hopefully this fixes the issues.

[KeithFrench]

With this only affecting your Apple products, the issue would appear to be with the iPhones themselves. if the suggestion from@ferguson does not work, try turning each of these off for a couple of minutes & try reconnecting. Ferguson knows much more about iPhones than I do.

[ferguson]

Try turning off your iPhone mobile data connection temporarily and see what happens. 

[Somsrc]

Sadly rebooting the eero hasn’t worked.

My iPhone actually connected when I first turned the router back on but then disappeared when I tried to use safari. I’ve included a screenshot showing my phone saying it’s connected but you can see it’s using my 5g phone network 

Any other solutions you could recommend?

[Somsrc]

Hi Keith. I have one eero. When I go on the eero app it says the apple devices are connected and when I got into the WiFi section of my iPhone the WiFi network of my eero has a tick.

It’s strange as every non apple device is connected with no issues.

I’ll turn the eero off for 30 mins and try again.

thanks

[KeithFrench]

How many eeros do you have, what does the app say about the Gateway Eero? If they are struggling to get a WiFi signal, how are they connected? I would first start by turning the eero & ONT off for at least 30 mins & retesting.