Have you checked the updates page within the TV? You shouldn't need to reduce the picture quality as it should work fine on best quality.
As it's now FTTP have you changed the router from that you previously had?
Which one are you using?
Has the position if the router changed. I.e. is it now further away from the TV reducing WiFi strength? Have you tried moving the router to another position to try and increase the WiFi strength?
I'm assuming you have it connected via WiFi. If not do you use power lines or plugged in direct to the router?
If you could answer these questions please, I'll ask our resident router expert, @KeithFrench to have a look and advise you further. He may well ask for additional info as required.
Thank you.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
