Have you checked the updates page within the TV? You shouldn't need to reduce the picture quality as it should work fine on best quality.
As it's now FTTP have you changed the router from that you previously had?
Which one are you using?
Has the position if the router changed. I.e. is it now further away from the TV reducing WiFi strength? Have you tried moving the router to another position to try and increase the WiFi strength?
I'm assuming you have it connected via WiFi. If not do you use power lines or plugged in direct to the router?
If you could answer these questions please, I'll ask our resident router expert, @KeithFrench to have a look and advise you further. He may well ask for additional info as required.
Thank you.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
