Cant log into my account

[TOLT83]

I've recently swapped from my mums account over as she passed away but I am now unable to log in to my new account at all 

[Arne-TalkTalk]

Thanks for the update. 

[TOLT83]

I was getting a message to say I tried too many attempts and I was blocked. I'm in now though 

Thank you for your help. 

[Arne-TalkTalk]

Hi TOLT83

The account looks correctly registered. 

What error message do you get? 

[TOLT83]

Yeah of course 

** removed **

[Arne-TalkTalk]

Hi @TOLT83

Can you add your account number to your community profile and I can check for you.

Thank you.