Chat to us not working

[jenny340]

Even though I'm logged into my account when I click on ' chat to us ' I get a message saying " go back to previous page or log in " It's been happening for a few days now?

I really don't want to phone as I struggle hearing and understanding...it's so much easier writing my question and reading the reply.

Any ideas ?

[Chris-TalkTalk]

Hi A_TT_Customer,

If you need assistance can you start your own thread/topic and we'll be happy to help

Chris

[A_TT_Customer]

"Go back to the previous page or log in to continue your conversation."

I am logged in, I have tried different browsers and devices. WEB CHAT IS NOT WORKING!

[A_TT_Customer]

"Go back to the previous page or log in to continue your conversation."

I am logged in, I have tried different browsers and devices. WEB CHAT IS NOT WORKING!

[Arne-TalkTalk]

Hi jenny340

Have you tried to use a different browsers, ensure that you have disabled pop up blockers aswell

Regards