Cisco VPN AnyConnect no working

[Mike1971]

Hi,

Unable to sign into Cisco anyConnect VPN for over a week. Tried calling and live chat, talktalk unable to resolve. Have reset the router. No difference. HELP as live chat support been poor to date and now thinking of leaving

[Debbie-TalkTalk]

Hi @Mike1971 

I'm glad to hear that this is now working ok, thanks for letting me know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Mike1971]

Hi  I have been able to log in now. Great to get this sorted  quickly once I used the community rather than the live chat

[Debbie-TalkTalk]

HI @Mike1971 

I'm really sorry about this.

I've made a change to your router firmware, please can you retest?

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

[ferguson]

You don't need to contact anyone, the support team will respond back here. 

[Gliwmaeden2]

Just leave the router on at all times as staff will probably remotely change the firmware, @Mike1971.

[Mike1971]

Thanks, who do i need to contact?

[ferguson]

This is a known issue, the support team here should be able to sort it out for you when they are back online tomorrow.