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Cisco VPN AnyConnect no working

Mike1971
First Timer
Private Message TalkTalk

on ‎25-09-2024 08:08 PM

Message 8 of 8

Hi,

 

Unable to sign into Cisco anyConnect VPN for over a week. Tried calling and live chat, talktalk unable to resolve. Have reset the router. No difference. HELP as live chat support been poor to date and now thinking of leaving

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7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Mike1971

on ‎26-09-2024 09:05 AM

Message 1 of 8

Hi @Mike1971 

 

I'm glad to hear that this is now working ok, thanks for letting me know.

 

I've sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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Mike1971
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎26-09-2024 08:58 AM

Message 2 of 8

Hi  I have been able to log in now. Great to get this sorted  quickly once I used the community rather than the live chat

 

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Mike1971

on ‎26-09-2024 07:22 AM

Message 3 of 8

HI @Mike1971 

 

I'm really sorry about this.

 

I've made a change to your router firmware, please can you retest?

 

Our Devices Team have asked if you are able to confirm your VPN Protocol/SW Version, as this will help our Devices Team with their investigations?

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ferguson
Community Star
Private Message TalkTalk
In response to Mike1971

on ‎25-09-2024 08:50 PM

Message 4 of 8

You don't need to contact anyone, the support team will respond back here. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Mike1971

on ‎25-09-2024 08:40 PM

Message 5 of 8

Just leave the router on at all times as staff will probably remotely change the firmware, @Mike1971.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Mike1971
First Timer
Private Message TalkTalk
In response to ferguson

on ‎25-09-2024 08:29 PM

Message 6 of 8

Thanks, who do i need to contact?

ferguson
Community Star
Private Message TalkTalk

on ‎25-09-2024 08:23 PM

Message 7 of 8

This is a known issue, the support team here should be able to sort it out for you when they are back online tomorrow. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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