I had two Cityfibre engineers out on Friday (3rd Nov) to perform my upgrade to full fibre. They installed the cabling and the equipment successfully, but when they were trying to perform the remote configuration they found a problem with the box at street level, as far as I understand. They couldn't fix it themselves and said someone would be out by Monday (6th Nov) to do so and would call me to check everything is working. Another engineer unexpectedly came out later on Friday evening (after 6pm) to try to fix it, but wasn't able to as the team who do the remote configuration had already finished for the day.
It's now Wednesday 8th Nov and nobody has been out nor contacted me. The service light on the wall-mounted box is still not lit up, and the light on my router is orange. Can someone please advise the next steps in order to get this resolved?
