Cityfibre has recently gone live to my address. On the talktalk postcode checker it shows 900mb Full fibre is available.
I am out of contract and there are cheaper packages available with other suppliers so I contacted talk talk to see what the best price they could offer is.
I was told that full fibre is available at my address but talktalk won't supply it as it doesn't meet their mimum speed requirements.... How is this possible when as a new customer I would be able to purchase it from the website?
I have asked one of TalkTalk's support to pick your thread up and advise you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
