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Upgrade Order to Full Fibre

GrantWilson88
First Timer
Private Message TalkTalk

on ‎08-11-2024 04:53 PM

Message 3 of 3

I completed an upgrade request to upgrade from Fibre 35 to Fibre 900 with Digital Voice on 28/10/24 with the engineer appointment being scheduled for 12/11/24 but as of today (08/11/24), I have yet to receive any further communication by email.

 

Should I have received an update if the appointment is in 4 days?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎13-11-2024 11:13 AM

Message 1 of 3

Hi GrantWilson88

 

I can see a new order has been placed today 

 

Apologies for any inconvenience caused 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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ferguson
Community Star
Private Message TalkTalk

on ‎08-11-2024 05:22 PM

Message 2 of 3

You might do better to check directly with customer services as the support team here won't be back online until Monday.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

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