Upgrade Order to Full Fibre

[GrantWilson88]

I completed an upgrade request to upgrade from Fibre 35 to Fibre 900 with Digital Voice on 28/10/24 with the engineer appointment being scheduled for 12/11/24 but as of today (08/11/24), I have yet to receive any further communication by email.

Should I have received an update if the appointment is in 4 days?

[Arne-TalkTalk]

Hi GrantWilson88

I can see a new order has been placed today 

Apologies for any inconvenience caused 

[ferguson]

You might do better to check directly with customer services as the support team here won't be back online until Monday.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529