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Upgrade Order to Full Fibre

GrantWilson88
First Timer
Private Message TalkTalk

on ‎08-11-2024 04:53 PM

Message 3 of 3

I completed an upgrade request to upgrade from Fibre 35 to Fibre 900 with Digital Voice on 28/10/24 with the engineer appointment being scheduled for 12/11/24 but as of today (08/11/24), I have yet to receive any further communication by email.

 

Should I have received an update if the appointment is in 4 days?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎13-11-2024 11:13 AM

Message 1 of 3

Hi GrantWilson88

 

I can see a new order has been placed today 

 

Apologies for any inconvenience caused 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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ferguson
Community Star
Private Message TalkTalk

on ‎08-11-2024 05:22 PM

Message 2 of 3

You might do better to check directly with customer services as the support team here won't be back online until Monday.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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